Community Engagement

Our businesses are committed to limiting the potential negative impacts of their activities on local communities. However, motorways have potential for noise, air and light pollution, which could directly affect the quality of life of local residents near motorways.

Engagement and consultation with affected communities, including local authorities, is extremely important particularly during the design and construction phases of projects. All of our businesses enable direct contact from people within local communities through their websites and in person through customer service centres and offices.

APRR’s Community Consultation Framework ensures communities are engaged and consulted on projects that affect them. Community feedback is obtained via different channels, including public meetings, e-mail, post, registers in town halls, or on a dedicated project website. Following consultation, a report is prepared responding to any community concerns raised and, depending on the project, a further period of consultation may be established before regulatory authorisations to start work can be finalised. Continuous communication is maintained throughout the life of a project, as well as post-completion. This ongoing monitoring ensures that the commitments made, particularly those relating to the impact on local communities, are respected throughout the duration of operations.