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Customers and Communities

Connecting customers and communities is what we do. Improving safety, reducing travel times, enhancing comfort and mobility at a reasonable cost are core to our offerings. We are committed to building strong, respectful connections with the communities in which we operate and creating a legacy of positive impact and engagement.

Offering our customers a safe, reliable, comfortable and convenient driving experience at a competitive price is important to us.

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We are conscious that the work we do enhances people’s lives; in both the travel convenience we provide and the investment we make in the communities that sustain us. Our roadways give people back more time in their day to spend as they choose, and we continuously strive to improve their experiences with us. Whether we’re: improving safety conditions; helping to reduce our customers’ environmental footprint; or providing convenient access to important travel information, one thing is constant – and that’s our commitment to continuously improving the customer experience.

Once they’re on the road, our customers benefit from a seamless travel experience at all our businesses. They benefit from: exceptionally well maintained roads that deliver a smoother and safer driving experience (as well as less wear and tear on their vehicles); clear and prominent signage; 24/7 roadside assistance if required; and at APRR rest and service areas at regular intervals.

Investing in the latest technology is central to improving the customer experience and making travel easier. That’s why we make sure our roads are equipped for the future. With increasing demand for electric vehicles (EVs), and societal appetite for more sustainable modes of travel, our businesses are offering greener alternatives for customers. APRR has already achieved their target of EV charging stations at 100% of service areas.

Real-time traffic information and account access helps our customers to plan ahead. All our businesses offer convenient ways to access this information. At APRR, they do so via the website and24/7 radio. At Warnow Tunnel they offer an app, providing customers with easy access to tunnel and trip reports,

Our Customer and Community Priorities

Customer Satisfaction and Engagement

Atlas Arteria enhances customer satisfaction through innovation, safety, and engagement ensuring reliable, high-quality travel experiences for every journey.

Customer Satisfaction and Engagement

Community Engagement

Atlas Arteria strengthens community ties through engagement, consultation, and responsible infrastructure that supports local connectivity and sustainability.

Community Engagement

Community Investment

Atlas Arteria supports local communities through volunteering, donations, and partnerships — creating jobs, empowering people, and strengthening local economies.

Community Investment