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Customer safety

Helping hundreds of thousands of people, every day, get where they need to go safely and reliably.

Our customers rely on us to provide road networks that will safely and reliably connect them. We support our businesses as they work hard to achieve our vision of delivering world-class road experiences for our customers.

Supporting customer safety

Most risks on our roadways relate to road user behaviour, so our businesses aim to minimise these risks through safe design, proactive maintenance, real-time traffic management, incident response and promoting safer driving.

Our businesses continuously monitor customer safety along their road networks. Analysis of customer accident statistics enables them to identify and monitor potential blackspots and develop plans to address the root cause of any that are discovered.

Inherent in our approach to promoting road safety is our ongoing commitment to safety improvements. We will always be vigilant about providing well-maintained infrastructure. For our customers to stay safe on our roads, they need to be vigilant too. That’s why we are also committed to regular customer educational programs and awareness campaigns, clear safety signage and rest and service areas that encourage customers to stop and take breaks on longer trips.

All eyes on customer safety at APRR

All three control rooms at APRR have all eyes on customer safety, thanks to the 550 cameras that scan the networks there. The cameras provide operations a real-time picture, so they can respond to incidents in less than 30 minutes. They also take customer calls 24/7 from emergency and SOS call points. In 2024 APRR reported the team managed an average of 66,000 events each year, including 20,000 breakdowns and accidents.

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Case Study

Atlas Arteria (ALX) comprises Atlas Arteria Limited (ACN 141 075 201) (ATLAX) an Australian public company and Atlas Arteria International Limited (Registration No. 43828) (ATLIX), an exempted mutual fund company incorporated in Bermuda.

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