Customer safety
Helping hundreds of thousands of people, every day, get where they need to go; safely and reliably.
Our customers rely on us to provide road networks that will safely and reliably connect them. We support our businesses as they work hard to achieve the vision of delivering world class driving experiences for our customers.
Supporting Customer Safety
Most risks on our roadways relate to road user behaviour, so our businesses aim to minimise these risks through safe design, proactive maintenance, real-time traffic management, incident response and promoting safer driving.
Our businesses continuously monitor customer safety along their road networks. Analysis of customer accident statistics enables them to identify and monitor potential blackspots and develop plans to address the root cause of any that are discovered.
Inherent in our approach to promoting road safety is our ongoing commitment to safety improvements. We will always be vigilant about providing well-maintained infrastructure. For our customers to stay safe on our roads, they need to be vigilant too. That’s why we are also committed to regular customer educational programs and awareness campaigns, clear safety signage and rest and service areas that encourage customers to stop and take breaks on longer trips.
Dulles Greenway: showing how motorways are a safer way to travel
Motorways are generally recognised as a safer alternative to local roads due to their lack of intersections, wider lanes, less speed variability and better maintenance. The team at Dulles Greenway works hard on maintaining its roadway to high standards; and their efforts are evident in the safety data.
Dulles Greenway's vehicle crash records show the roadway's accident rates (that is crashes per million vehicle miles travelled) are substantially lower than those for Loudoun County or for the state of Virginia as a whole. Not only are its accident rates lower, its fatality and injury rates are significantly lower too. Of the 4,554 fatalities recorded in Virginia between 2019 and 2023, only one was recorded at Dulles Greenway.
All eyes on customer safety at APRR
All three control rooms at APRR have all eyes on customer safety, thanks to the 550 cameras that scan the networks there. The cameras provide operations a real-time picture, so they can respond to incidents in less than 30 minutes. The team manages an average of 66,000 events each year, including 20,000 breakdowns and accidents. They also take customer calls 24/7 from emergency and SOS call points.
