Engaging with our Stakeholders
At Atlas Arteria, we value creating meaningful connections with our stakeholders and building relationships based on trust and respect. We engage in open and transparent dialogue with our stakeholder groups, listening to their expectations and concerns, enabling us to engage in a way that demonstrates the value of our contributions, while strengthening our own business.
Stakeholder group
Customers
What matters most
Safe, fast, reliable, convenient, comfortable and affordable travel options 24/7; giving more time to focus on the things in life that matter most.
How we create value
- Providing safe, well-maintained roadways that offer reliable, fast and cost effective travel options, connecting people and keeping economies moving. Making travel easier with realtime information across multiple touchpoints, allowing customers to plan their trip.
- Enhancing the travel experience with services such as rest areas, carpool carparks and lanes, electric vehicle charging stations, automated technology and driver safety educational campaigns.
- Connecting through multi-modal transport hubs enabling customers to complement their road travel with lower carbon alternatives such as carpooling and public transport.
How we engaged in 2024
- In person customer service centres.
- Customer loyalty program at Chicago Skyway and Dulles Greenway.
- Trained response teams to get customers back on the road as quickly as possible following incidents.
- Customer satisfaction survey at Warnow Tunnel and Dulles Greenway.
- Open invitation for feedback in person at Customer Service Centres and via phone, app, and website.
- Communication campaigns through various media, such as information on safe travel.
- Holiday activities to encourage rest stops at APRR.
Stakeholder group
Communities
What matters most
Responsible business practices and a commitment to positive impacts on local communities, the economy and the environment.
How we create value
- Consistent and transparent engagement to understand and respond to community needs.
- Connecting people with employment, via job creation and the use of our motorways.
- Supporting community organisations and local community groups by way of donations, educational opportunities and free use of our motorways for fundraising events and critical community services.
- Facilitating access to emergency services through free emergency vehicle travel on our road networks.
- Minimising our environmental impact and carbon footprint and protecting our local flora and fauna.
How we engaged in 2024
- Sponsorship of community organisations and events.
- Educational outreach to local community groups, particularly regarding road safety.
- Employee participation in community organisations, for example the appointment of Amanda Baxter, our Group Executive North America and Corporate Development, to the Board of Women Giving Back Inc.
- Open invitation for feedback in person at Customer Service Centres and via phone, app and website.
- Donations to local community organisations and services such as schools and Veterans’ associations.
- Programs to support local economies, such as tourism advertising and sponsorship.
Stakeholder group
Employees
What matters most
A safe and inclusive work environment that prioritises safety and wellbeing. Meaningful employment and competitive remuneration, benefits and working conditions. A sustainable and values-driven employer that cares.
How we create value
- A safety-first, inclusive culture, in which our STEER1 values guide us.
- Actively listening to, and acting on, formal and informal employee feedback.
- Honest, open and regular two-way communication via various channels.
- Opportunities for connection with one another via offsites, events and celebrations of success.
- Formal development opportunities and wellbeing support programs, so people can be at their best.
- Attractive remuneration, rewards and benefits.
- Flexible working conditions, supporting people to find the right balance.
How we engaged in 2024
- Comprehensive induction training for all new employees.
- Launch of our Appropriate Workplace Behaviours Policy and associated training for all employees.
- Open invitation for individual feedback at any time of the year through our employee review portal.
- Strong Performance Review Framework comprising regular check-ins and twice-yearly formal appraisal against individual KPIs for all employees.
- Regular team meetings, Town Halls and all-in days to promote social as well as professional connections.
- Mental health and wellbeing workshops.
- Annual employee engagement survey.
- Multi-lingual whistleblower reporting service.
- Access to our Employee Assistance Program for employees and their immediate family members.
- Donation matching (capped) to approved charities supported by our employees through the Atlas Arteria Gives Back program.
Stakeholder group
Investors
What matters most
Solid financial performance and management. Delivering on commitments. Generation of total investor return. Sustainable and ethical business practices.
How we create value
- Transparent, open and timely communication and financial disclosures.
- Listening and responding to feedback.
- A well-articulated business strategy focused on business optimisation, capital management and associated growth opportunities.
- Delivery of distributions and total investor return.
- Strong governance and risk management procedures.
- Delivery against our Sustainability Priorities.
How we engaged in 2024
- Annual and half-year investor and analyst briefings.
- Annual corporate reporting, including the Annual Report, Sustainability Report, Investor Reference Pack, Corporate Governance Statement and Modern Slavery Statement.
- Quarterly traffic and revenue updates.
- ASX releases.
- One-on-one and group institutional and retail investor meetings and proxy advisor meetings.
- Regular updates to the Investor Centre on our website.
- Institutional investor and analyst surveys.
- ESG engagement, including direct engagement on our priority SDGs.
Stakeholder group
Partners
What matters most
A mutually beneficial partnership, grounded in respect for one another’s complementary skills, a spirit of collaboration, transparency and an aligned vision of success.
How we create value
- Providing expert operating and technical capabilities.
- Consistently collaborating and contributing ideas, insights and learnings for ongoing prioritisation of safety, commitment to sustainability, business optimisation and shared success.
- Promoting the shared businesses’ short and long-term interests.
- Transparent, timely and regular communication and meetings.
How we engaged in 2024
- Regular monthly meetings.
- Quarterly Board meetings.
- Additional meetings and interactions on an ad hoc basis.
Stakeholder group
Governments and regulatory authorities
What matters most
Operating ethically, responsibly, transparently and compliantly. Aligning with broader societal interests and positively contributing to the economy.
How we create value
- Strong, constructive relationships with governments, local authorities and regulatory bodies, focusing on providing solutions to support government needs.
- Full compliance with all concession contracts and regulations.
- Exceptional ongoing management of motorway infrastructure and safety.
- Helping governments to develop and deploy public policy outcomes that benefit society.
- Strong community engagement and a commitment to sustainability.
How we engaged in 2024
- Establishment of a working group regarding a new rate case application at Dulles Greenway.
- Submission of documentation required by local regulatory requirements and concession agreements.
- Engagement with local authorities and governments regarding project development, including maintenance and upgrade projects.
Stakeholder group
Suppliers
What matters most
Fair and transparent business practices, including ethical behaviour and integrity. A collaborative and mutually successful partnership.
How we create value
- Building long-term, mutually beneficial relationships with partners and suppliers based on respect and transparency.
- Promoting responsibility and upholding important supply chain standards by embedding compliance through our Supplier Code of Conduct.
- Offering on-the-ground training and shared learnings.
- Fair and timely payments
How we engaged in 2024
- Supplier screening to ensure alignment with Atlas Arteria’s objectives and values, particularly with regard to human rights, health and safety, the environment, modern slavery and labour practices.
- Established payment monitoring system to ensure timely payments to our small suppliers.